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Why am I getting a 'NULL' value error when trying to create an exempt customer from NetSuite?

Overview

You are trying to create a customer in your Certificate Management Service by clicking the button on the Address tab of the customer record in NetSuite, but you get an error message:

"Error

Error saving the Customer. Record Skipped; Error: 'NULL' is not a valid USPS State Code or CA Subnational Postal Abbreviation; Error: 'NULL' is not a valid country code; Error: 'null' is not a valid zip/postal code"

Environment

NetSuite

​Avalara CertCapture

Resolution

  • You must click on the address you want to use to create the customer:
    • Click the address you want to use - You will see OK listed below the address
    • Click Create Customer
    • The Success message will appear