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Where do I update the entity use code in Netsuite?

Overview

I have a customer with an exemption who has placed an order for their own personal use, so they should be paying tax.  Where do I remove the tax exemption so I can charge the order?

Environment

Netsuite

Resolution

  • To remove the entity use code for a customer that is associated with a sales order, click on the customer profile.
  • On the customer profile, you will see an entity use code column, if you're in edit mode.
  • Remove the entity use code for that customer.
  • Click save. (You may have to switch the ship-to address, save, then switch it back to get the correct taxes to calculate)