When I validate an address in NetSuite it blanks out on save, why?
Overview
When I validate any address on an order in NetSuite, when I click save the address and phone number field blanks out.
Environment
NetSuite
Resolution
- Upgrade to the latest AvaTax bundle.
- For more info, see How do I update a Bundle in NetSuite?
- Be sure the customer is set to taxable and the tax item is set to AVATAX, this will fix this issue.