What should I do if Batch address validation in Netsuite is stuck?

Overview

I've ran the batch address validation script for Avatax within Netsuite and it has gone back and forth between 6% and 20% for the last 24 hours.

Netsuite

The best option here is to create multiple batches where each batch will not have large number of addresses.
Before creating a new batch make sure to delete old batch which was stuck.
- To delete batch you have to make the batch progress 100% then try deleting
Log into NetSuite as an administrator
Go to Customization > List > Records & Fields > Record Types
- Find "AVAADDRESSVALIDATIONBATCH"
- Click "List" to the left of this line
- Click "Edit" on the stalled batch
  - Change "Batch Status" to 5
  - Change "Batch Progress" to 100%
  - Click Save.
Create a new batch with a smaller sub set of data.
Avalara support has no access to the Netsuite back end so you'll need to contact Netsuite or your reseller to have them do this.
If you afterwards still have issues with the batch being stuck and you've confirmed you're on the latest version of the Avatax bundle submit a cast to Avalara Support.
To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case