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What should I do if Batch address validation in Netsuite is stuck?

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Overview

I've ran the batch address validation script for Avatax within Netsuite and it has gone back and forth between 6% and 20% for the last 24 hours.

Environment

Netsuite

Resolution

  • The best option here is to stop the process on the back end.
  • Avalara support has no access to the Netsuite back end so you'll need to contact Netsuite or your reseller to have them do this.
  • If you afterwards still have issues with the batch being stuck and you've confirmed you're on the latest version of the Avatax bundle contact support at support@avalara.com