Skip to main content
Avalara Help Center

What is Custom Record in the NetSuite Reconciliation batch?

Overview

You want to know why a transaction shows in Reconciliation in the Custom Record only sometimes, even when the details match.

Environment

NetSuite 

Resolution

  • Transactions are added to the Custom Record when they are created in NetSuite and calculated by AvaTax in NetSuite.
  • When you manually import to add transactions to the admin console, the transaction can be in NetSuite and Avalara with the same data, but since it was not calculated by Avalara in NetSuite it is not in the Custom Record.