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Avalara Help Center

What causes the NetSuite error "This Document has used AvaTax Services. Please contact the Administrator. The host you are trying to connect to is not responding"?

Overview

When trying to post transactions in NetSuite we received the following:  "This Document has used AvaTax Services. Please contact the Administrator. The host you are trying to connect to is not responding."

Environment

NetSuite

Resolution

There are several factors that could cause this issue.

  • Transaction has over 5000 lines. Adjust the transaction to not exceed 5000 lines. This is Netsuite limitation.
  • It's possibly related to increased traffic at the time the transactions are being posted.
  • Thus a hiccup in the internet connection communicating to our servers.