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Netsuite has customer as not taxable but the invoice calculates tax

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Overview

I have a customer who is marked as non taxable in Netsuite but they are being charged tax.

Environment

Avalara Avatax

Netsuite Basic

Resolution

  • The customer can be marked as Non Taxable but if you are copying from an old invoice from before they were marked as non taxable that can cause them to tax.