Skip to main content
Avalara Help Center

Netsuite Taxable checkbox does not uncheck

Overview

Customers are getting charged tax and they should be exempt. When we go to uncheck taxable in the customer record, it rechecks itself. 

Environment

Netsuite 

 

Resolution

In the Configuration, General Options, there is a selector for Mark customers as taxable. Choose the blank line, and then finish the configuration. Go back into the customer record and then edit, and then uncheck taxable.