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Inconsistent results after applying single use exemption certificate in NetSuite

Overview

You are seeing inconsistent results on the transaction after applying a single use exemption certificate.  You may see the transaction as exempt in the AvaTax document details, as well as the AvaTax Admin Console, but the NetSuite summary shows tax.  Other exemption mechanisms such as Entity/Use Codes do not seem to change the tax shown on the transaction summary.  

Environment

NetSuite Basic
NetSuite OneWorld 

Resolution

  • Log into the AvaTax Admin Console

  • Navigate to Settings > Exemption Certificate Options 

  • Select "Optional" for both United States and Canada

  • Click Save