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Avalara Help Center

How do you resolve the error "An unexpected SuiteScript Error has occurred" when accessing AvaTax configuration in NetSuite?

Overview

When you go to the Setup/Configuration in NetSuite you receive an error. "An unexpected SuiteScript Error has occurred" and you are not able to continue or configure.

Environment

NetSuite

Resolution

  • Go to Customization > List, Records, Fields > Record Types > AVACONFIG > List > Edit

    • Clear all characters out of the password field and click Save.

  • You will now be able to access the Avalara configuration tab.

    • All tax codes and item tax code assignments will remain in place.

    • You simply need to enter your AvaTax account credentials and validate again.