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How do I resolve 'the field custpage ava exemptno contained more than the maximum number (100000) of characters used' in NetSuite?

Overview

You are trying to edit a customer record and receive the following error

"The field custpage_ava_exemptno contained more than the maximum number (100000) of characters allowed"

Environment

NetSuite

Resolution

  • Go to Customization > List, Records, & Fields > Record Types > AVAENTITYCODEMAPPING

    • Click "More" (at far right) then select "View Records"
    • On the AVAENTITYCODEMAPPING List
    • Delete duplicate customers
      • There should be only one record, per customer