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How do I resolve 'You do not have privileges to view this page.' when clicking Retrieve Certificates in NetSuite?

Overview

As a non-admin user you are trying to use the "Retrieve Certificates" or ”Retrieve Certificates Status" button.  However, you receive an error 'You do not have privileges to view this page." 

 

Environment

NetSuite Basic

NetSuite OneWorld

 

 

Resolution

Some older bundles may not support access or changes to these scripts. Update bundle to latest version before attempting to grant permission to the below scripts.

  • In NetSuite, navigate to Customization > Scripting > Script Deployments.
    • Under Filters, change Type to Suitelet.
    • Set Status to Released.
  • Repeat the following process for the scripts listed below. (NOTE: Some scripts may not have a parameters tab and just need to make sure the audience is set to include desired roles).
    • Click Edit.
    • Click the Audience tab.
    • Check the Select All checkbox for Roles.
    • Click the Parameters tab.
    • Add the Internal Id's of roles you wish to grant permissions to separated by commas.
    • Click Save.

The Avalara Scripts related to Certificates are:

  • AVA_GetCertificatesStatus_Suitelet
  • AVA_GetCertificates_Suitelet
  • AVA_GetCertImage_Suitelet
  • AVA_Certificates_Suitelet