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How do I resolve 'This Document has not used AvaTax Services for Tax Calculation. Taxcode selected is not an AVATAX Taxcode' in NetSuite?

Overview

How do I resolve 'This Document has not used AvaTax Services for Tax Calculation. Taxcode selected is not an AVATAX Taxcode' in NetSuite?

Environment

NetSuite

Resolution

  • The error is due to not selecting the Tax Code of "AVATAX" on the NetSuite document/item and not selecting "AVATAX" as the default tax code on the "Tax Calculation" tab under Avalara > Setup > Configure Avalara.  

  • Ensure you are using the proper "AVATAX" tax code. The tax code "AVATAX" must be in all caps, not "Avatax".
    • A bundle update In Netsuite may be needed.
      • Please check the current version. If not on the latest version, update bundle version and try again.
    • For Canadian transactions you must use "AVATAX-CAN". For more information, see Create Tax Codes for Canada. 
  • If no calculation is desired, no action is necessary. If calculation is desired, simply select an AVATAX tax code, or the native tax code -Not Taxable- and save the document.
  • If you do not wish to use AvaTax, and want the warning message to not appear you can disable warnings in your AvaTax configuration in NetSuite by selecting "only errors" in the appropriate checkbox.