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How do I resolve 'This Document has not used AvaTax Services for Tax Calculation. Invalid DocType for AvaTax services' in NetSuite?

Overview

You are trying to create a Purchase Order in NetSuite but receive the following error 'This Document has not used AvaTax Services for Tax Calculation. Invalid DocType for AvaTax services.'

Environment

NetSuite

NetSuite OneWorld

Resolution

Our scripts have been deployed on Purchase Order. Purchase Order is not a supported DocType.  Avalara supports DocType Purchase Invoice not Purchase Order.  

Please follow below steps to remove script deployment for Purchase Order -

  • Step-1:

    • Navigate to Customization > Scripting > Scripts.
    • Click edit on 'AVA_PurchaseTransactionTab ' script of type User Event
    • Navigate to Deployment tab and check whether any row present for Purchase Order. If yes, then please remove the row and save it.
  • Step-2:

    • Navigate to Customization > Scripting > Scripts.
    • Click edit on 'customscript_avapurchase_client ' script of type Client
    • Navigate to Deployment tab and check whether any row present for Purchase Order. If yes, then please remove the row and save it.

Once you've preformed the above steps you should not receive an error.