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Avalara Help Center

How do I resolve "AVA CustomerAfterSubmit Certs" is not defined. (AVA EntityFunctions.js$821#1694) ?

Overview

 "AVA_CustomerAfterSubmit_Certs" is not defined. (AVA_EntityFunctions.js$821#1694)
We get the message shown below on the screen, when Editing or Deleting a Customer:

Environment

Netsuite OneWorld 2014.1

Resolution

In order to resolve this issue you need to update your bundle. This can be achieved by following the steps below.
 
  • Customization> SuiteBundler> Search & Install Bundles> List

  • Click the green icon to the left of your Avalara Avatax bundle
  • Click update
  • Click Update Bundle
  • Click Ok

Cause

The script AVA_EntityClient.js may be missing from your system

You can also click on 'Search & Install Bundles' and then search for 'AVATAX'.