How do I resolve "AVA_ConfigWizardSave saveRecord customscript avaconfig client " when trying to validate credentials in configuration in NetSuite?
Overview
You are trying to validate credentials in Avalara configuration but receive error:
AVA_ConfigWizardSave (saveRecord)
customscript_avaconfig_client
UNEXPECTED_ERROR (id=jkmzaueiac65yeu7xwll)
An unexpected error has occurred. Please click <a href="javascript:window.open('/app/crm/support/nlcorpsupport.nl?l=T&type=bug&ticket=jkmzaueiac65yeu7xwll', 'Error','scrollbars=yes,toolbar=no,width=800,height=700');void(0)">here</a> to notify support and provide your contact information.
Environment
NetSuite
Resolution
- In NetSuite go to Avalara > Setup > Configure Avalara
- Click 'Edit Credentials'
- Remove all existing values from fields i.e Account ID, License Key, Username and Password.
- Next, re-enter all the values afresh.
- Click the 'Validate' button and verify.
- If the issue persists, reset your Avalara License Key, repeat steps above then validate.