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How do I resolve "AVA_ConfigWizardSave (saveRecord)" error when trying to integrate with NetSuite?

Overview

You are trying to integrate AvaTax with NetSuite but receive the following error 

"An unexpected error occurred in a script running on this page. 

AVA_ConfigWizardSave (saveRecord) customscript_avaconfig_client"

 

Environment

NetSuite

NetSuite OneWorld 

Resolution

  • In NetSuite go to Avalara > Setup > Configure Avalara
    • Click 'Edit Credentials'
    • Remove all existing values from fields i.e Account ID, License Key, Username and Password.
    • Next, re-enter all the values afresh.
    • Click the 'Validate' button and verify.