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Avalara Help Center

How do I change the customer code in Netsuite?


You are using Avalara exemptions or CertCapture but notice tax still applied to a transaction.  You want to know how to change the customer code in NetSuite?




In AvaTax, the CustomerCode on both the transaction and exemption certificate must match for the exemption to work. 

  • In NetSuite, go to Avalara > Setup > Configure Avalara
  • Click 'General' tab, there will be a drop down where you can choose from a list what the Customer Code will be.
    • Most customers select Customer Internal ID or Customer ID.


Customer code Dropdown.JPG





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