You are using Avalara exemptions or CertCapture but notice tax still applied to a transaction. You want to know how to change the customer code in NetSuite?
In AvaTax, the CustomerCode on both the transaction and exemption certificate must match for the exemption to work.
- In NetSuite, go to Avalara > Setup > Configure Avalara
- Click 'General' tab, there will be a drop down where you can choose from a list what the Customer Code will be.
- Most customers select Customer Internal ID or Customer ID.