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Avalara Help Center

How can unexpected SuiteScript errors that prevent access to Avalara Configuration menu in NetSuite be resolved?

Overview

After making and saving a change in the Avalara Configuration Panel, you are unable to access the panel again within the NetSuite interface.   You receive an error message "an unexpected SuiteScript error has occurred".

Environment

NetSuite Basic
NetSuite OneWorld

Resolution

  • Please submit a case to Avalara Technical Support to document and resolve this issue.
  • To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case

     
  • Make sure to have an Admin User, preferably the SA user, ready to recreate the error and make any changes or corrections to the integration