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Avalara Help Center

How can unexpected SuiteScript errors that prevent access to Avalara Configuration menu in NetSuite be resolved?

Overview

After making and saving a change in the Avalara Configuration Panel, you are unable to access the panel again within the NetSuite interface.   You receive an error message "an unexpected SuiteScript error has occurred".

Environment

NetSuite Basic
NetSuite OneWorld

Resolution

  • For Avalara bundle v5.7 (OneWorld) & v6.6 (Basic) and newer:
    • Go to Customization > List, Records, Fields > Record Types > AVACONFIG > List > Edit

      • Uncheck 'Config flag' and click Save

      • You will now be able to access the Avalara configuration tab.

      • Re-enter your AvaTax account credentials and validate again.

      • Click 'Next' button to be redirect to configuration page.

        • All tax codes and item tax code assignments will remain in place.

      • Click 'Save'.

  • For Avalara bundle v5.6.2 (OneWorld) & v6.5.2 (Basic) and older: 

    • Go to Customization > List, Records, Fields > Record Types > AVACONFIG > List > Edit

      • Clear all characters out of the password field and click Save.

      • You will now be able to access the Avalara configuration tab.

        • All tax codes and item tax code assignments will remain in place.

      • Re-enter your AvaTax account credentials and validate again.