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How can I set a customer to be exempt in Netsuite?

Overview

I'd like to handle exemptions solely through Netsuite.

Environment

NetSuite

NetSuite OneWorld    

Resolution

If your company isn't using AvaTax Exemption or Avalara CertCapture, and if you're not using the entity/use code field on an invoice:

  • In NetSuite, on the customer record go to the AvaTax tab.
  • Type the word EXEMPT in the AvaTax Exemption No. field.
  • This method does not work in Hawaii. Instead, use entity/use codes.
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