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Avalara Help Center

How do I resolve CityError

Overview

When attempting to calculate tax it results in the error message "CityError"

Environment

AvaTax

Resolution

  • This error is usually result of an issue with the address on file please check the customer's and your company's address to confirm that the information is correct
  • If you are unable to determine the address having issue please submit a case to Support.
  • To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case