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Avalara Help Center

Why is the ShipTo customer not listed on the linked BillTo customer record?


You are looking at a Bill To customer that is linked to a Ship To customer, but when you go to the ShipTo tab, you do not see a link for the ShipTo customer record.


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  • A ShipTo customer has to have an address to show as clickable on the ShipTo tab
  • Correct the address on the ShipTo customer record
  • It is automatically updated to show as a clickable link on the ShipTo tab of any linked BillTo customer record