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Avalara Help Center

Why is my credit calculating the wrong rates?

Issue Overview
I have transaction CR9782 that is not showing up on the reports under the correct jurisdiction
Environment
Avalara Avatax
Resolution
Look up the transaction in the Transactions window 
Run a tax return report for that state and date range. 
Reconcile the reports jurisdictions taxed to the jurisdictions that were calculated in the transaction window.
 

Note: In general, you can check and adjust tax calculations at the line item level by using Review these calculations. To change the tax calculations for a line item, click the expand arrow next to the line item you want to adjust and then click Review these calculations.

On the tax calculation page, review how taxes were calculated for this line item and get help with any changes that you might want to make. This page can help you change the rate used to calculate tax on the item, change whether or not you collect taxes in this jurisdiction, change the address used to calculate tax, and more.

See alsoEdit, commit, and cancel transactions