Skip to main content
Avalara Help Center

Why is a transaction not calculating tax when my customer does not have an exemption in the destination state?


You have a transaction that is supposed to calculate tax but is not. Your customer has other exemptions but not for this particular state.


Avalara AvaTax


  • Check the line level addresses.
  • If the an item has a line level address and your customer has an exemption for the state listed on that line, the exemption will apply to that line.
  • If all lines are being dropped shipped to a state where that customer is exempt, the whole transaction will be exempt.