You are attempting to process a bill run in Zuora, but the bill run does not process. You received an error notification "Internal Error Calculating Sales Tax" message, including your batch number:
Internal Error in GenerateAvaBatchUpload: AvaBatchUpload Encountered an Internal Error:
BatchSave for file Zuora_BR-00000XXXXXX.csv Failed:
EntitySaveError: Error saving the Batch.: Invalid configuration item RootUploadPath in web.config
The attempted bill run in the admin console (Tools > View Imported File Status) has a Status "File is corrupt. Please recreate".
- Attempt to recalculate the bill run using your manual calculation page (Review your account for your specific link, will start https://zuora2avatax.com/?token=...
- If bill run still errors, contact Avalara Technical Support.
To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case