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Avalara Help Center

Why am I getting the address error "This value must be specified" with a correct address?


On the Activity Info page of, you are getting an error type of "Address" with the error message "This value must be specified" but the address is correct.






  • This is caused by the customer not having a customer name.


  • In Stripe, when creating a customer, there will be a field for "Email".

new customer.PNG

  • AvaTax will use this as the customer name.
  • This can be left blank but when trying to calculate tax, you will run into this address error.


Note: The "Email" field does not validate the information. You can enter a customer's name, phone number, etc and the customer will be created with what is in that field.