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Why am I getting a Global error when creating a consumer's use tax transaction?


When creating a Consumer's Use tax transaction and try to calculate tax an error message comes up in regards to Global:

Service not enabled.
This Request is valid for reverse charge document but the AvaTax Global service is required to proceed. AvaTax Global service is not enabled. service is not enabled for this account, please contact customer support.


Avalara Avatax


  • In the lines tab of the transaction make sure you do not have a line is not still open in edit mode.
    • Go to Lines > click Add or OK, if the line is not yet saved