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Avalara Help Center

What is Avalara's Load Testing Policy?

Overview

You would like to know what Avalara's Load Testing policy is.

Environment

Avalara AvaTax

Resolution

  • Avalara requires five business days notice of any load testing against the sandbox environment.

  • Load testing is never permitted against the production environment.

  • To provide notice of intent to load test, send an email to sre-support@avalara.com with this required information:

    • Email Subject line: NOC: Traffic increase for <customer name> sandbox
    • Customer Name: xx
    • AvaTax Account number: xx
    • Adapter Version (SOAP, Rest v1, Rest v2): xx
    • Date and Time the escalated request will start (Pacific Time): xx
    • Date and Time the escalated request will end (Pacific Time): xx
    • Expected tps volume (Max request per second): xx
    • Name and Phone number for a member of your team who will be reachable during these times.