You are trying to calculate tax, but an error "tax connect is down" appears, you want to know how to resolve the error.
Contact Epicor support:
Epicor Technical Support
The Epicor Tax Connect Support team may be reached by calling the 800 phone line for the applicable ERP product:
- Epicor 9: 1.888.374.2679
- Vantage: 1.800.436.8468
- Vista: 1.800.993.0930
- Enterprise: 1.800.285.7877
You may also report issues or questions to the Tax Connect support team by creating a Technical Support service call via EPICweb. To do this:
- Login to EPICweb. Click Support. Click the link for the applicable Epicor ERP product.
- Click “Submit Support Call” in the Quick Links section of the screen.
- Populate the Submit Support Call screen with the necessary details. To finish, click the Post Call button.
Note: For urgent issues that need prompt attention, it is recommended that customers use the 800 numbers to call the applicable Epicor Support Center in preference to submitting a support call using EPICweb or sending an email.
Links for Additional Information
- Epicor: www.epicor.com
- EPICweb: https://epicweb.epicor.com/default.aspx
- EPICweb Account and Password Manager: http://www.epicor.com/security/passwordmanager.aspx