I have a cert that was sent to me and I'm not sure whether it's a valid document with the Department of Revenue .
- We do offer what's called a managed services option for Avalara CertCapture, who have a team that will literally go out and validate all your certs for you. Standard support is more for errors and issues with the product and or software, troubleshooting etc.
- If you are still in GoLive please consult your GoLive rep regarding this. If you are already live please contact your Customer Account Manager.