When you create a sales invoice using the same customer, G/L Account, Tax Group, Tax Prod. Posting Group, etc… you do not receive tax, yet when the very same customer, G/L Account, Tax Group, Tax Prod. Posting Group, etc… is used on a credit memo it does receive tax.
Microsoft Dynamics NAV
- This is due to the fact that Avalara is sent the Ship-To Address on calculation of taxes.
- NAV creates credit memos with the Ship-To of the Company Information table Shipping Address, which would be that of the company - not the customer. So it can be different, for example it could be the warehouse address.
- Update your database to make the Company Information table Shipping Address the same as the Sell-To Customer Address.