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Avalara Help Center

Why are we receiving an OLE in NAV?

Overview

When trying to connect to AvaTax, an OLE (Object Linking and Embedding) error message is received

Environment

Microsoft Dynamics NAV 2009 

Resolution

  • The customer was connecting to NAV 2009 through a Citrix environment that did not have the AvaTax DLL installed.
    • Try another connection
    • Or install the AvaTax software to this client

Note: AvaTax for Microsoft Dynamics NAV 2009 is sunsetted and no longer supported by Avalara as of April 30, 2016. This existing knowledge base documentation is available to provide known paths to resolution for documented issues. If you are using a version affected by service discontinuation and want to maintain access to Avalara Support, you’ll need to upgrade to the latest version of the integration as soon as possible