You are attempting to process a credit memo in Dynamics GP, however, no tax is being calculated even though "AvaTax" is set as the transaction tax schedule.
- Credit Memos are most commonly done in the Accounts Receivable module in Dynamics GP. This needs to be enabled in the GP Connector Configuration:
- At the upper left on the Microsoft Dynamics GP menu, go to Tools > Setup > System > Avalara AvaTax, and then clickConfiguration. In the Avalara AvaTax Configuration dialog box, click Tax Calculation.
- Locate the AvaTax integration for Receivables Transaction Entry and put a check in the checkbox:
You may also select Tax Amount Adjustment functionality via Receivables Transaction if you want to enable tax adjustments on Accounts Receivables documents.
- Click OK at the bottom of the screen to save your changes.