Skip to main content
covid-19 thumb.png
Learn more about federal and state actions related to the COVID-19 outbreak with our guide to coronavirus tax relief.
Avalara Help Center

Why have tax override options disappeared in credit memos after upgrading Dynamics GP?

  1. Last updated
  2. Save as PDF

Overview

We upgraded Dynamics GP itself, not the Avatax connector and suddenly we no longer see the ability to override taxes or dates when looking at credit memos.

Environment

Dynamics GP

Resolution

  • This can happen if you have Avalara integration for receivables turned off in your configuration since the override options are all underneath that umbrella.
  • To check on this go to: 
  • Tools - set up - system - Avatax - configuration
  • Then the tax calculation tab
  • You will need all override options underneath the Avalara integration for receivables turned on to see those options in your credits etc once more.

*Note* You will need to be a system admin to make these changes.