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Avalara Help Center

Why is there no tax on this invoice in GP?

Overview

There is no tax on an invoice in GP and you want to know why.

Environment

Dynamics GP

Resolution

  • Open the invoice in the Admin Console (https://admin-avatax.avalara.net) and check:
    • Destination address - If address is incorrect, in GP highlight the line > click blue arrow next to Item Number > correct it
    • Exemption - If the customer should not be exempt update the customer card in GP or use the Entity Use Code Taxable
    • Item taxability - If the item should be taxable change the tax code in GP (if tax code incorrect) in Item Mapping