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Why is tax not calculating in GP?

Overview

If your Avatax connector is calculating tax, but 0 dollars is coming back as the result this article can help you troubleshoot common issues.

Environment

Dynamics GP

Resolution

The most important things to check when this happens are listed below.

  • Check to make sure you have Nexus selected in the destination region, and the document date is after the nexus start date.
  • Check to make sure the TaxExempt1 field is not populated on the sales transaction, this will cause the transaction to be flagged as exempt.
  • Check to make sure the line level Sales Tax Option field is not set to "Nontaxable"

 

Note: The AVATAX tax schedule ID must be listed to use the Avalara service