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Why is Tax Exempt 1 not exempting my customer in GP?

Overview

Populating the Tax Exempt 1 field in GP at the document level will exempt your customer in most cases. There are settings on the admin console that can affect that.

Environment

Microsoft Dynamics GP

Resolution

  • Log in to the Admin Console (Production) (Development)
  • Navigate to the Settings Tab
  • Click on Exemption Certificate Options
  • Make sure this is set to Ignored or Optional