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Avalara Help Center

Why have tax override options disappeared in credit memos after upgrading Dynamics GP?

Overview

We upgraded Dynamics GP itself, not the Avatax connector and suddenly we no longer see the ability to override taxes or dates when looking at credit memos.

Environment

Dynamics GP

Resolution

  • This can happen if you have Avalara integration for receivables turned off in your configuration since the override options are all underneath that umbrella.
  • To check on this go to: 
  • Tools - set up - system - Avatax - configuration
  • Then the tax calculation tab
  • You will need all override options underneath the Avalara integration for receivables turned on to see those options in your credits etc once more.

*Note* You will need to be a system admin to make these changes.