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Avalara Help Center

Why am I getting the error "Unable to find table" when installing AvaTax for Dynamics GP?

Overview

You are trying to open Dynamics GP for the first time after installing AvaTax but the error "Unable to find table" is populating.

Environment

Dynamics GP

Resolution

  • This error message means there was a permission issue when trying to consume the .cnk file when launching GP.
    • Avalara places a file called Avalara.cnk in the GP folder when installing and this file creates our dictionaries once GP is launched for the first time.
  • If you do not have sufficient permissions to the GP folder, this error will be triggered. See steps below to resolve:
    • Open up windows explorer by navigating to the Windows Menu and then clicking "Computer"
    • Navigate to the folder that holds your GP folder (C:\Program Files (x86)\Microsoft Dynamics\ by default)
    • Identify the correct folder for your GP installation and right click it.
    • Click the "Security" tab.
    • Click the "Edit" button.
    • Select "Users (Machine\Users)" from the list.
    • Click the box for "Full Control".
    • Click "OK" to save the permissions you changed.
    • Launch GP again.