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Avalara Help Center

In Dynamics GP, what causes the error, "Avatax is not installed/upgraded on this company. You must login as 'sa' to perform this process!"?

Overview

When logging into Dynamics GP, you receive the following message:

"Avatax is not installed/upgraded on this company. You must login as 'sa' to perform this process!"

Environment

Microsoft Dynamics GP

Resolution

  • This error can happen when you have multiple versions of AvaTax installed
    • Please find out which user has the most updated version of AvaTax or pull the most recent AvaTax connector from the Admin Console
    • Update all users that are not on the latest version of AvaTax
  • Make sure all users are out of GP before running the AvaTax installer
    • Update directions can be found here