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How do I resolve a No services enabled for this account. Please contact Avalara Support. error in GP?

Overview

You are attempting to install Avalara AvaTax for Dynamics GP and are getting two errors in installation:

Class not registered\r
No services enabled for this account. Please contact Avalara Support.

Environment

Microsoft Dynamics GP

Resolution

  • These two errors are related and indicate the DLL is not being registered in the installation process, since the DLL is not registered it cannot successfully check services.
  • Modify the security settings on the GP folder to allow users access and try installation again
    • If this does not resolve the issue, create a DLL registry to manually complete the registration following this process