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Avalara Help Center

Why is Magento only sending transactions for one state to Avatax?

Overview

In the admin console there are only transactions for NY and there should be transactions in several other states.

Environment

 
Avalara Avatax
Magento

Resolution

Be sure that your filter settings by state are not set to filter out states that you wish for Avatax to calculate.

To check:
  • Hover over System, click Configuration
  • Scroll down to the Sales section on the left side of the menu
  • Click Tax under Sales
  • Expand AvaTax under the Tax header by clicking anywhere on the bar or the down arrow
  • Determine the Filter Requests by Region setting you would like
  • Select your state(s) you want to filter tax for through Magento
  • Click Save