Skip to main content
Avalara Help Center

Why are transactions in Magento missing in Avalara?

Overview

You are seeing transactions in Magento that are not in Avalara.

Environment

Magento 1

Resolution

  • Check the configuration, this is typically caused by a state not being selected in Filter Requests by Region
    • Log into the Magento Admin Panel > System configuration Sales  Tax > Connection Settings:
      • Filter Requests by Region> Select the states you would like Magento to submit to Avalara (or select all)
      • Ensure Commit is also selected
  • If all of the areas where transactions are missing are selected and the transactions are set to Commit, please contact us