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Avalara Help Center

Why are our transactions from Magento not in the Admin Console?

Overview

You see tax calculating in Magento, but no orders are showing as documents in the Avalara Admin Console.

Environment

Magento

Resolution

  • Check your Cron Job, it has to run to transfer the transactions to the Admin Console.
    • Trigger it manually, work with your Magento consultant to resolve the issue if it is not running as expected.