Our Site went into production on yesterday. We have errors in the Avatax order sync queue that we don’t know how to resolve them.
- DocStatus in Invalid for this operation - The Invoice number is already being used in Avalara
- Change the document code being used by Magento
- Unbalanced - complete transaction but the amount collected is different then the actual amount
- If you are able to recalculate in Magento this will resolve the issue. If you are unable to recalculate you can also do a Tax Override in the admin console to reconcile the difference.