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Avalara Help Center

How do I resolve Avatax errors in Magento?

Overview

Our Site went into production on yesterday. We have errors in the Avatax order sync queue that we don’t know how to resolve them.

Environment

Magento
Avalara Avatax

Resolution

  • DocStatus in Invalid for this operation - The Invoice number is already being used in Avalara
    • Change the document code being used by Magento
  • Unbalanced - complete transaction but the amount collected is different then the actual amount
    • If you are able to recalculate in Magento this will resolve the issue. If you are unable to recalculate you can also do a Tax Override in the admin console to reconcile the difference.