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Avalara Help Center

Why can I not login with my temporary password?

Overview

You are trying to login using a temporary password but it is not working, The user or account could not be authenticated. error appears.

Environment

Avalara AvaTax

Resolution

  • Temporary passwords can only be used once, they become inactive as soon as you login.
    • Reset your password again and once you login choose a new password

 

Note: If you login to the admin console with a temporary password but you leave the page before choosing a new password, you must request a new temporary login.