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Avalara Help Center

Why can't I reset my password in the admin console?

Overview

When trying to reset my password in the admin console I get an error saying there are multiple users for that email address.

 

Environment

Avalara Avatax

 

Resolution

  • This error appears when there have multiple users with the same email address
  • Reset using your specific user name rather than the email when using forgot password.
 
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