We are having trouble adding a tax code to an item we created in Intacct. We get a blank white screen whenever we try to save it and it does not save or results in the error message "(Taxcode name) is not a Valid Avalara Tax Code".
- For Intacct specifically you will need to make sure that the user for the admin console inside Intacct itself is the correct information for the user in the admin console.
- Be sure that they're set to active in the admin console as well.
- Anything not correct with the user in Intacct compared to the user in the admin console will break the connection to Avatax completely.
User inside Intacct was set to inactive in the admin console.