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Avalara Help Center

Why are my transactions from Intacct coming over exempt without a certificate on file?

Overview

I have customer that I have marked taxable in Intacct with no exemption record in Avalara that are coming through as exempt.

Environment

Intacct

Resolution

You will want to check the taxable box on both the customer record as well as all ship to addresses.

Typically this means the ship to address is not marked taxable.