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Avalara Help Center

Why is my exempt customer getting taxed?


I have a valid exemption certificate and tax is still being applied on the invoice.


Avalara Avatax


  • The shipping method is not set to delivery.
  • The certificate is for regions, other than the invoices ship to address. 
    • You should also check for address information on the lines, if you pass line level addressing. 
  • The Avalara Certs begin and end dates do not encompass the document date.
  • The customer code is different.
  • The certificate was added after the invoice was created. 





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